Customer Protection
We give paramount importance to the safety of your funds – all to ensure that you get to give your undivided attention to trading.
Our unwavering dedication revolves around one central objective: enabling you to trade with complete peace of mind. By going above and beyond in fortifying the safety of your funds, we aim to ensure that your focus remains firmly centered on maximizing your trading potential while we vigilantly safeguard your financial well-being.
Client Fund Protection
Clients of TradeUltra are individually covered up to USD 1,000,000 with Excess of Loss Insurance. TradeUltra has purchased, at no direct cost to clients, separate insurance protection to cover losses, if there is an insolvency event, in excess of USD 10,000 and up to USD 1,000,000. The TradeUltra Excess of Loss Insurance Policy is subject to Terms and Conditions and will respond only in the event that certain specific conditions are met.
Segregation of Funds
Ensuring client fund security is a fundamental part of our philosophy, alongside exceptional trading conditions and customer support. At TradeUltra, we keep all clients' funds in separate segregated accounts, independent of any company or operational funds.
Risk Management
We consistently evaluate and monitor operational risks and procedures to ensure sufficient coverage of the company's financial needs and capital requirements at all times.
Quick Withdrawals
Withdrawal of funds is fast and easy. You can also seamlessly transfer your funds between sub-accounts.
In case you are dissatisfied with any aspects of the services provided by our company, first please contact our customer care department and/or your client relations manager as a great majority of customer complaints can be dealt with and resolved at this level.
If your complaint has not been resolved, you may submit your complaint to our compliance department. The compliance officer will impartially handle all complaints received and any actions taken shall be in accordance with our company’s complaints handling procedures, which is available on our website.
